Privacy Policy
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At Cabo Plastic Surgery, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect, and, when necessary, share personal information provided through our website, communications, consultations, and medical services.
1. Who Is Responsible for Your Personal Information
Burusi Matebook, operating as Cabo Plastic Surgery, is responsible for the collection and processing of your personal information.
Address:
Carretera Transpeninsular Km 24.5
C.P. 23406
San José del Cabo, Baja California Sur, Mexico
Email: info@caboplasticsurgery.com
Telephone: +52 624 688 4920
2. Personal Information We May Collect
The personal information we collect depends on how you interact with Cabo Plastic Surgery.
Through our website and consultation request form, we may collect:
- Name
- Email address
- Telephone or WhatsApp number
- Country of residence
- Procedure or treatment of interest
- Preferred consultation type
- Preferred consultation date
- How you heard about us
- Information you voluntarily provide in your message or communications with us
If you become a patient or proceed with a medical consultation or treatment, we may also collect information reasonably necessary to provide medical care and related services, including:
- Date of birth and identification information
- Medical and surgical history
- Current and previous medical conditions
- Medications, allergies, and relevant health information
- Laboratory, imaging, and diagnostic information
- Medical records and clinical notes
- Photographs and other images used for medical evaluation or documentation
- Information regarding consultations, procedures, treatments, and follow-up care
- Billing, payment, and administrative information
- Emergency contact information when appropriate
We seek to collect only information that is reasonably necessary for the purposes for which it is obtained.
3. Sensitive Personal Information
Certain information we may process in connection with a medical consultation or treatment—including information concerning your health, medical history, diagnoses, medications, photographs used for clinical purposes, and other clinical information—may constitute sensitive personal data under Mexican law.
Sensitive personal information receives additional protection and will be processed only as permitted by applicable law and with the appropriate consent when required.
The initial website contact form is not intended for the submission of detailed medical records, medical photographs, diagnoses, or other sensitive medical information.
4. How We Use Your Personal Information
We may use your personal information for purposes necessary to establish and maintain our relationship with you, including:
- Responding to inquiries
- Contacting you regarding your consultation request
- Scheduling and managing virtual or in-office consultations
- Identifying the procedure or treatment in which you are interested
- Evaluating your medical and aesthetic concerns when you proceed with a consultation
- Determining whether a procedure or treatment may be appropriate for you
- Providing medical, surgical, dermatological, aesthetic, or other healthcare services
- Preparing and maintaining your medical record
- Treatment planning and clinical documentation
- Communicating with you before and after treatment
- Providing postoperative and follow-up care
- Coordinating care with healthcare professionals and facilities involved in your treatment
- Processing payments and maintaining appropriate billing and administrative records
- Meeting applicable medical, legal, regulatory, accounting, and professional obligations
- Protecting the security and integrity of our website, communications, records, and services
5. Additional Communications
With your consent where required, we may use your contact information to send you information regarding Cabo Plastic Surgery, educational materials, news, services, treatments, or other communications that may be of interest to you.
These communications are not necessary for you to receive medical care.
You may ask us to stop sending promotional communications at any time by contacting us at:
Your decision not to receive promotional communications will not affect your ability to request a consultation or receive treatment.
6. Medical Photographs and Images
Photographs may be taken or provided when appropriate for medical evaluation, treatment planning, documentation, comparison of results, or continuity of care.
Clinical photographs forming part of your medical care will be handled as confidential patient information.
Medical photographs will not be used on our website, social media, advertising, promotional materials, before-and-after galleries, publications, presentations, or other external communications without separate authorization when required.
Consent for medical photography as part of your care is distinct from authorization to use photographs for promotional, educational, or publication purposes.
7. Sharing and Transfer of Personal Information
We do not sell your personal information.
When reasonably necessary for your medical care or the operation of our services, personal information may be disclosed or transferred to healthcare professionals or organizations involved in your care, which may include:
- Surgeons and other physicians
- Anesthesiologists
- Surgical assistants
- Nurses
- Hospitals and surgical facilities
- Laboratories
- Imaging and diagnostic providers
- Other healthcare professionals involved in your care
Information may also be processed by service providers acting on our behalf when necessary to provide administrative, technological, communications, payment, security, or other support services.
We may disclose personal information when required by applicable law or pursuant to a lawful request, judicial order, or request from a competent authority.
Where Mexican law requires your consent for a transfer of personal information, we will request that consent as applicable.
Mexican law also establishes circumstances in which a transfer may occur without additional consent, including certain transfers necessary for medical diagnosis, healthcare, medical treatment, or management of health services.
8. International Patients
Cabo Plastic Surgery provides services to patients residing in Mexico and other countries.
If you contact us from outside Mexico, the information you provide will be received and processed in Mexico.
Depending on the services and technology used to communicate with you or provide your care, information may also be processed by service providers located in other jurisdictions.
Where applicable, we take reasonable measures intended to ensure that personal information is handled in accordance with applicable privacy requirements.
9. Website Contact Form and Email
Information submitted through the Cabo Plastic Surgery contact form is transmitted to us by email and used to respond to your inquiry and coordinate your consultation.
Please do not submit detailed medical records, medical photographs, diagnoses, or other sensitive health information through the general website contact form unless specifically requested by our team through an appropriate communication method.
Submitting the contact form does not establish a doctor-patient relationship and should not be used for urgent or emergency medical matters.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies that are necessary for website functionality, security, preferences, analytics, or other website-related purposes.
Where applicable, you may manage non-essential cookies through the cookie preferences available on our website or through your browser settings.
Certain third-party technologies may be subject to their providers’ own privacy policies.
11. How We Protect Your Information
Cabo Plastic Surgery maintains reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, alteration, disclosure, misuse, or destruction.
Access to personal information is limited according to its nature and the purposes for which access is reasonably required.
No electronic transmission or storage system can be guaranteed to be completely secure. Nevertheless, we take reasonable measures appropriate to the nature of the information being processed.
12. Retention of Personal Information
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected and to comply with applicable medical, legal, regulatory, accounting, tax, contractual, and professional requirements.
Information that forms part of a medical record may be retained for the period required under applicable Mexican healthcare and recordkeeping requirements.
When personal information is no longer required and there is no legal obligation or legitimate basis requiring its continued retention, it will be handled in accordance with applicable requirements regarding blocking, deletion, or destruction.
13. Your ARCO Rights
Under Mexican data-protection law, you have the right to exercise your ARCO rights concerning your personal information:
Access — You may request access to personal information we hold about you and information regarding how it is processed.
Rectification — You may request correction of information that is inaccurate, incomplete, or outdated.
Cancellation — You may request cancellation of your personal information when legally appropriate.
Opposition — You may object to certain processing of your personal information when legally applicable.
These rights are established by the current LFPDPPP.
14. How to Exercise Your Privacy Rights
To exercise your ARCO rights, revoke consent when legally applicable, or request limitations on the use or disclosure of your personal information, please contact:
Privacy Contact — Cabo Plastic Surgery
Email: info@caboplasticsurgery.com
Your request should include:
- Your full name
- Contact information for receiving our response
- A clear description of the personal information involved
- The right or action you wish to exercise
- Any information reasonably necessary to locate the relevant records
We may request appropriate documentation to verify your identity or, where applicable, the authority of a legal representative.
We will process requests and respond within the time periods and in accordance with the procedures established by applicable Mexican law.
15. Revocation of Consent and Limitation of Use
Where processing is based on your consent, you may request the revocation of that consent as permitted by law.
You may also request that we limit the use or disclosure of your personal information for particular purposes.
Requests may be submitted to:
Revocation of consent will not have retroactive effects and may not apply where continued processing is permitted or required by applicable medical, legal, regulatory, or contractual obligations.
16. Minors
Our website is not intended to solicit personal information directly from minors without the involvement of a parent or legal guardian when required by law.
When medical evaluation or treatment of a minor is contemplated, appropriate authorization, consent, and documentation will be obtained in accordance with applicable requirements.
17. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
Cabo Plastic Surgery is not responsible for the privacy practices, security, or content of independently operated third-party websites.
We encourage you to review the privacy policies of third-party services before providing personal information to them.
18. Changes to This Privacy Policy
We may modify this Privacy Policy when necessary to reflect changes in our services, privacy practices, technology, or applicable legal requirements.
Any material changes will be communicated through this website or another appropriate means.
The most current version of this Privacy Policy will be available on the Cabo Plastic Surgery website.
19. Contact Us
For questions regarding this Privacy Policy, our handling of personal information, or your privacy rights, please contact:
Cabo Plastic Surgery
Operated by Burusi Matebook
Carretera Transpeninsular Km 24.5
C.P. 23406
San José del Cabo, Baja California Sur
Mexico
Email: info@caboplasticsurgery.com
Telephone: +52 624 688 4920